Syncsort Incorporated

  • Renewal & License Coordinator (German Speaking)

    Job Locations UK-Reading
    Job ID
    2018-1018
    Category
    Customer Support
    Type
    Regular Full-Time
  • Overview

    Syncsort is looking for a Renewal & License Coordinator who is fluent in English and German working from our Reading, UK office.  You will be responsible for the timely renewal of License Renewals (Term and Maintenance Agreements. This role involves interfacing with internal teams (Finance, Sales, License Admin) and external direct customers and partners; selling the benefits of maintenance and driving customer loyalty; negotiating renewals within guidelines set by Syncsort to maximize renewal rates and revenue.

    Responsibilities

    • Responsible for negotiating and renewing term and maintenance agreements related to assigned partners and/or territory with a focus on maximizing renewal rates, maximizing  revenue, and closing renewals on time
    • Faciliate and manage the entire maintenance renewal life-cycle from proforma/quote creation to securing signed quotes, Purchase Orders to close.
    • Use Syncsort Microsoft Dynamics CRM system to manage workload while maintaining a high-degree of quality documentation to facilitate the velocity of renewals in future renewal periods.
    • Advocate the ongoing value and importance of Customer support and license renewal benefits to both internal and external customers with a focus on account retention through positive customer/partner renewal experiences.
    • Develop strong and positive working relationships within the team and with customers, partners, and other internal departments, particularly Sales, and Finance.
    • Maintain a foundational understanding of the terms & conditions of Syncsort, license contracts, business partner agreements in order to engage customers with confidence and intelligence.
    • Gain a high-level understanding of our products and services and the markets they serve.

    Qualifications

    • First class written English and spoken English.
    • First class written German and spoken German.
    • Two years of direct work experience in a Sales, Customer Service and/or Finance/Accounting related role, preferably within a software company.
    • Strong customer service skills; a willingness and ability to work with all personality types; the commitment and expertise to get to “win/win” agreements with partners, customers, and other departments
    • Strong negotiation, verbal, and written communication skills with a focus on phone and e-mail
    • Excellent organizational skills with the ability to balance an extensive and varied workload; ability to adapt to a constantly changing, challenging, and growing business environment
    • Strong problem solving skills with the ability to analyze and present complex information to both internal and external customers in a clear, concise, and logical manner with a minimum of interpretation required by the end user
    • Ability to work well in both a team environment and as an individual contributor
    • Ability to recommend opportunities for increased efficiency
    • Proficiency at the basic/intermediate level with MS Outlook; Excel and Word; prior experience with CRM software a plus.

    Specialized Knowledge and Skills:

    • Previous experience of software license renewals would be considered as a major benefit
    • The ability and willingness for occasional European travel

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