The Senior Support Specialist provides software technical support for Syncsort IBM i products to customers/partners by phone or email in a global team that provides support 24x7x365. This includes front line support answering basic to complex questions across the range of Syncsort IBM i products. The issues are recorded electronically in a call tracking database for call history and statistical reference. She/he possesses a thorough knowledge of the company’s products and other applications used by our customers and partners. Practical experience with some of Vision, Trader’s/QSL, Enforcive Enterprise Security, Cilasoft Suite or Townsend products is preferred.
This full-time position is based in Europe. The successful candidate must have significant practical and operational experience in IBM i security products specifically Cilasoft with knowledge of Enforcive being advantageous. The candidate must be a fluent French speaker and have a high-level of English written and oral skills. Skills in other European languages is advantageous.
You may be assigned as the primary contact for specific high focus accounts. Occasional travel is required for internal meetings, on-site customer/partner assistance, certification, and/or educational seminars.
Quality Related Responsibilities:
Other Skills and Abilities